Against the backdrop of increasingly open global financial markets, a growing number of investors from Thailand, Vietnam, Indonesia, and Malaysia are participating in global asset trading, including forex, precious metals, indices, and cryptocurrencies, through online platforms. However, along with these opportunities come heightened concerns about platform security, stability, and credibility. Among numerous options, Ace Markets is committed to becoming a trusted trading infrastructure provider for Southeast Asian users in the long term.
As a brand operated by Ace Markets Limited , we understand that trust cannot be built through marketing, but must be earned through verifiable mechanisms and consistent behavior.
Customer funds are strictly segregated; security is the top priority.
Fund security is the cornerstone of Ace Markets' operations. All client deposits are held in segregated client trust accounts opened by partner banks , completely separate from the company's own funds. This arrangement ensures that even if the company faces extreme operational risks, client funds are not considered company assets and are not subject to claims by creditors.
This mechanism aligns with the fundamental requirements of mainstream international financial regulations for client asset protection. While we do not hold retail brokerage licenses in all jurisdictions, we proactively adopt the same prudential standards and undergo regular third-party audits to verify the consistency between platform records and bank-custodied balances. Clients can view complete transaction details at any time through their account backend, ensuring that every transaction is traceable and verifiable.
The technical architecture balances speed and stability.
The reliability of trade execution directly determines the user experience in highly volatile market conditions. Ace Markets employs a dual-node architecture:
The Singapore node provides low-latency access for Southeast Asian users, with average network latency controlled at 10–25 milliseconds; the London main engine connects directly to top global liquidity pools, ensuring that orders genuinely enter the multilateral pricing market, rather than being subject to internal betting.
Throughout several major events in 2025 (such as the release of non-farm payroll data and escalation of geopolitical conflicts), the system maintained stable operation, with average order execution time for mainstream commodities such as gold below 30 milliseconds and slippage significantly better than the industry average. We do not pursue marketing gimmicks of "ultra-low latency," but rather ensure consistent and reliable execution performance even under extreme market conditions.
Localization services: Understanding culture and respecting customs
True localization goes beyond language translation; it's about understanding users' lifestyles and trading habits. Ace Markets has local support and coordination mechanisms in Bangkok, Ho Chi Minh City, and Jakarta, and its team members are familiar with the cultural nuances of each region.
During major holidays such as Songkran, Eid al-Fitr, and Lunar New Year, we proactively adjust communication frequency to avoid disturbing users' family time; considering the evening activity of Vietnamese users, we strengthen service coverage from 8:00 PM to midnight; and we optimize the deposit and withdrawal processes for local currencies such as THB, VND, and IDR to reduce refunds caused by differences in bank formats.
In addition, the market briefing prioritizes coverage of pairs that local users are interested in (such as USD/THB and XAU/USD), and the interface design avoids misleading features (such as "one-click doubling"), emphasizing independent decision-making and risk awareness.
Transparent pricing, no hidden costs
Ace Markets adheres to an open and transparent pricing mechanism:
The spread is floating, directly reflecting market liquidity, and the platform does not add any extra charges; overnight interest (Swap) is calculated based on the actual interest rate spread, and the rate is updated daily and can be viewed on the platform; no platform fees are charged for deposits and withdrawals, only third-party bank or payment channel fees may be incurred, all of which are clearly stated in advance.
We reject hidden profit models such as "payment for order flow" and adopt an STP (Straight Through Processing) architecture to ensure that the transaction price for users is the best market price. All fee rules are detailed in the Customer Agreement and product disclosure documents, and users can view historical details at any time.
Moving forward with compliance and a long-term perspective
Amidst the industry's rapid expansion, Ace Markets chooses a path of steady development. We do not offer enticing marketing tactics such as "guaranteed principal and bonus" or "risk-free trials," nor do we launch high-risk, low-liquidity products. Every product launch undergoes risk control assessment, and every feature design prioritizes the long-term survival of users.
We believe the best platform is one that makes users forget it even exists —the system runs smoothly during market fluctuations; withdrawals are processed efficiently; and assistance is provided without perfunctory responses. This "invisible reliability" is the true embodiment of professional service.
Conclusion
Financial markets are fraught with uncertainty, but the trading experience can be. Ace Markets doesn't pursue short-term user growth; instead, it's committed to becoming a long-term partner that Southeast Asian traders can rely on . Whether you're an office worker in Bangkok, a student in Ho Chi Minh City, or a freelancer in Jakarta, we'll accompany you every step of the way on your trading journey with professionalism, transparency, and respect.
